Compassionate

Provides compassionate resident-centred care that is responsive to changing needs.

Gracious

Embraces and provides a gracious home-like atmosphere that reflects the best of family traditions and heritage.

Quality

Is the provider of choice for quality retirement living for our residents.

Active

Promotes and nurtures independent and active lifestyles.

Improvement

Ensures ongoing self-assessment and improvement to maintain its best practices.

Responsibility

Satisfied, happy and loyal residents are the responsibility of every employee within our organization

Satisfaction

Our success can only be measured against their satisfaction with the quality of the relationships we establish and maintain.

Positive

Resident loyalty is earned by building positive relationships, one resident at a time.

We believe individuals at a minimum deserve and expect competency. Their trust however requires we go beyond the minimum in acknowledging their individuality with regard to the services we provide.

Our success can only be measured against their satisfaction with the quality of the relationships we establish and maintain. The true test of our ability will always be measured through our actions and relationships with others.

• YES, we will provide everything you need and want in a retirement residence and YES, we will give you the friendly and attentive services you deserve.
• YES, We care, respect and honour who you are as an individual.
  
• YES, we will look beyond the problems and focus instead on solutions and opportunities.
  
• YES, we will approach every question with a positive outlook and a smile.
  
• YES, we will be understanding and patient.
  
• YES, we will incorporate the Villa Italia Retirement Residence YES Commitment into every action we take.