Mission & Vision
Villa Italia Retirement Residence is a not-for-profit provider of quality continuum of residential care nurturing the uniqueness of seniors in a home environment with love, honour and respect.
Villa Italia, in partnership with our community, is dedicated to creating an exceptional and sustainable environment that:
- Provides compassionate resident-centred care that is responsive to changing needs.
- Embraces and provides a gracious home-like atmosphere that reflects the best of family traditions and heritage.
- Is the provider of choice for quality retirement living.
- Promotes and nurtures independent and active lifestyles.
- Ensures ongoing self-assessment and improvement to maintain its best practices.
Satisfied, happy and loyal residents are the responsibility of every employee within our organization. Resident loyalty is earned by building positive relationships, one resident at a time.
We believe individuals at a minimum deserve and expect competency. Their trust however requires we go beyond the minimum in acknowledging their individuality with regard to the services we provide. Our success can only be measured against their satisfaction with the quality of the relationships we establish and maintain. The true test of our ability will always be measured through our actions and relationships with others.
1. YES, we will provide everything you need and want in a retirement residence and YES, we will give you the friendly and attentive services you deserve.
2. YES, we will remove barriers by having a good working environment and a team that is committed to working together.
3. YES, We care, respect and honour who you are as an individual.
4. YES, we will look beyond the problems and focus instead on solutions and opportunities.
5. YES, we will approach every question with a positive outlook and a smile.
6. YES, we will be understanding and patient.
7. YES, we will incorporate the Villa Italia Retirement Residence YES Commitment into every action we take.